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Hassle-free refund and cancellation guidance whenever you need it

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Track your invitation order or contact our support team directly for refunds & cancellations.

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Refund and Cancellation Policy

Last Updated: August 30, 2026

At We Invite, we strive to provide high-quality digital invitation, guest registration, and QR check-in pass services. Because our products involve customized setups, instant domain routing, and tailored assets, cancellations and refunds are subject to the specific conditions outlined below.

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Order & Revisions

1. Order Cancellation

Before Processing / Draft Creation: You may cancel your order for a full refund within 1 hour of placement, provided work has not yet begun on your custom design or animation.

After Work Has Commenced: Once our design team has started drafting or rendering your personalized invitation, orders cannot be cancelled, and payments become non-refundable.

Instant Digital Downloads & DIY Templates: Orders for instant-access templates, automated video generation, or digital downloads are processed immediately and are not eligible for cancellation.

4. Design Revisions & Corrections

Standard Custom Orders: Include up to 2 free rounds of text/date revisions before final file export.

Post-Delivery Changes: Minor text adjustments requested after final delivery may incur a nominal re-rendering or processing fee.

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Refund Eligibility

2. Refund Eligibility

Refunds are evaluated on a case-by-case basis under the following circumstances:

Technical Failure: If a technical error on our platform prevents access to, delivery of, or rendering of your invitation and our support team cannot resolve it within 48 hours.

Duplicate Charges: If your account is mistakenly billed multiple times for a single order.

Non-Delivery: If we fail to deliver customized design files within the agreed-upon project turnaround window.

5. Refund Processing
  • Approved refunds are credited back to the original method of payment within 5 to 7 business days.
  • Processing times may vary depending on your bank or payment gateway provider.
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Exceptions & Contact

3. Non-Refundable Situations

Refunds will not be issued for:

  • Typographical, spelling, or factual errors approved by the client during proofing.
  • Change of mind, cancelled events, or date changes after final assets are generated or delivered.
  • Minor color or playback variations caused by individual user devices, screens, or messaging apps (e.g., compression via WhatsApp).
6. Contact Us

To request a cancellation or refund, please submit your order ID and reason to:

Email: chat@weanimate.in

Helpdesk WhatsApp: Message 9014213289

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